Privacy Policy for Sergios-Sportfishing.com
1. Introduction
At Sergios-Sportfishing.com (“we,” “us,” or “our”), we are firmly committed to protecting the privacy and personal data of our users, customers, and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We value transparency and strive to act in the best interest of protecting your data rights at all times.
2. Scope of This Policy and Data Controller Role
This Privacy Policy applies to all personal information collected from individuals who visit, interact with, or make purchases through sergios-sportfishing.com. For the purposes of the GDPR and other applicable privacy regulations, Sergios-Sportfishing.com is the data controller of your personal data. For any questions or concerns regarding your personal data or this Policy, you may contact us at [email protected].
3. Categories of Data We Process
We may collect, use, store, and transfer the following categories of personal data:
a. Usage Data
Information on how you use and interact with our website, including IP address, browser type, browsing habits, timestamped page visits, referring/exit pages, and session durations.
b. Account Data
Details provided during account creation or contact forms, such as your full name, residential or shipping address, email address, and phone number.
c. Profile Data
Information about your preferences, activity history, purchase history, product reviews, and fishing trip preferences.
d. Communication Data
Records of communication with us, including customer support inquiries, emails, live chat transcripts, and call logs where applicable.
e. Technical Data
Device-specific data such as your operating system, device model, system language, screen resolution, and other system-level configuration settings.
f. Transaction Data
Payment card details (processed securely via third-party payment processors), billing addresses, order history, and delivery information related to products or services purchased.
g. Preference Data
Your marketing and communication preferences, opt-in/opt-out statuses, and interests in particular tour categories or promotions.
4. Legal Bases for Processing Personal Data
In accordance with the GDPR, we process your personal data under one or more of the following legal bases:
– Consent: Where you have given explicit permission for us to process your information.
– Contractual Necessity: Where processing is required for the performance of a contract with you (e.g., to fulfill your fishing charter).
– Legitimate Interests: Where processing is necessary for the purposes of our legitimate business interests and is not overridden by your rights (e.g., analyzing usage data to improve our services).
– Legal Obligation: Where we are legally required to process the data (e.g., to comply with tax, financial, or regulatory obligations).
For residents of California, we do not sell personal information as defined under the CCPA.
5. Your Rights
Under GDPR and CCPA, you have the following rights concerning your personal data:
– Access: You can request a copy of the personal information we hold about you.
– Rectification: You are entitled to request that inaccurate or incomplete information be corrected.
– Erasure: You may ask us to delete or remove your personal data where there is no good reason for us to continue processing it.
– Restriction: You may request that we suspend our use of your personal data in certain circumstances.
– Portability: You may request to receive your data or have it transferred to another provider in a structured, commonly used, and machine-readable format.
– Opt-Out/Do Not Sell (CCPA): California residents may request to opt out of any future sales of personal information, though we do not sell any personal data.
To exercise any of these rights, please contact [email protected]. We will respond to requests as required by applicable law.
6. Security Measures
We are committed to ensuring that your data is handled securely. We implement appropriate technical and organizational measures to protect your data, including but not limited to:
– Encryption of data in transit and at rest
– Firewalls and multi-factor authentication
– Limited access controls and role-based permissions
– Routine system audits and vulnerability assessments
– Regular staff training on information security and best practices
We work only with reputable service providers who maintain high standards of data protection.
7. International Transfers
Your information may be stored and processed outside your country of residence, including in countries that may not offer the same level of protection. When personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place. These include Standard Contractual Clauses (SCCs) approved by the European Commission and agreements with third parties to uphold equivalent data protection obligations.
8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected, unless we are legally obligated to retain it for longer. Typical retention periods are as follows:
– Usage Data: up to 24 months
– Account and Profile Data: while account is active and for 6 years afterward (for recordkeeping)
– Communication Data: up to 5 years
– Transaction Data: 7 years (for tax/audit purposes)
– Marketing and Preference Data: until opt-out is requested or consent is withdrawn
Upon expiration of the retention period, or upon valid request, your data is securely deleted or anonymized.
9. Cookie Policy
Sergios-sportfishing.com uses cookies and similar tracking technologies to offer an enhanced user experience. Cookies fall under the following categories:
– Essential Cookies: Necessary for core functionality, such as page navigation and secure login.
– Functional Cookies: Enable personalization features like remembering your preferences and saved trips.
– Analytics Cookies: Help us understand user behavior by collecting statistical data, such as visit duration and page interactions.
– Performance Cookies: Used to improve website speed and usability.
10. Cookie Management and Legal Compliance
Under GDPR and CCPA, users have the right to accept or decline non-essential cookies. A consent mechanism is in place upon first visit to sergios-sportfishing.com, allowing you to choose which cookies to accept.
You may also change your cookie preferences through your browser settings or opt out of third-party tracking (e.g., Google Analytics) where applicable. We honor “Do Not Track” signals sent by your browser.
11. Children’s Privacy
Sergios-sportfishing.com does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that personal data has been collected from a child without verifiable parental consent, we will take immediate steps to delete such information. Parents or guardians who believe their child has provided personal data may contact us at [email protected] for prompt action.
12. Policy Updates and Notifications
We reserve the right to update this Privacy Policy from time to time in order to reflect changes in legal requirements, industry standards, or our data practices. Material changes will be clearly communicated on this page or via email if you are a registered user. Continued use of sergios-sportfishing.com constitutes your acceptance of any amendments.
13. Contact Information
If you have any questions, requests, or concerns about this Privacy Policy or our handling of your personal data, you may contact us at:
Email: [email protected]
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Sergios-Sportfishing.com is committed to full compliance with GDPR, CCPA, and other applicable data privacy laws. We encourage you to reach out to us with any concerns regarding your personal data or privacy rights.